Contact Us & Grievance Redressal Desk

We are committed to providing reliable, transparent customer support and prompt grievance resolution for all users of SevaCenter. For billing issues, generation queries, technical assistance, or institutional questions, reach out via the official channels listed below.

1. Customer Support & Operational Desk
• Entity Name: Shri Basava Solutions (Parent firm of SevaCenter)
• Customer Support Email: selfzen23@gmail.com
• Direct Support & WhatsApp Helpline: +91-7975153518
• Operating Hours: Monday to Saturday, 09:30 AM to 06:30 PM IST (Closed on Sundays and National Holidays)
• Operational Address: Shri Basava Solutions, Bengaluru, Karnataka, India

2. Grievance Redressal Officer
In accordance with the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the designated Grievance Officer for SevaCenter is:

Name: Babu Nejakar
Role: Compliance & Grievance Officer
Firm: Shri Basava Solutions
Email: selfzen23@gmail.com (Subject line must state: “ATTN: Grievance Officer – SevaCenter”)
Direct Helpline: +91-7975153518

3. Grievance Response Timelines
• Acknowledgement: All submitted grievances or billing queries are officially logged and acknowledged within 24 to 48 working hours.
• Resolution: Substantive grievances regarding failed transactions, document inaccuracies, or privacy concerns are addressed and resolved within a maximum of 15 business days from the date of receipt.