Refund & Cancellation Policy

Last Updated: September 2026

This Refund & Cancellation Policy governs all digital document purchases, report drafting requests, and financial transactions processed on SevaCenter (sevacenter.in), owned and operated by Shri Basava Solutions.

1. Nature of the Product & Immediate Fulfillment
All products on SevaCenter—including Mudra Loan and PMEGP Detailed Project Reports (DPR)—are custom digital documents rendered and compiled dynamically using algorithmic software based on user-supplied parameters.
• Instant Digital Delivery: Generated project dossiers and financial schedules are delivered digitally via on-screen links, registered email, and/or WhatsApp within 2 to 24 hours of successful payment confirmation.
• Non-Cancellable Orders: Due to the immediate computation, non-tangible nature, and irreversible fulfillment of digital data files, orders once placed and paid cannot be cancelled once generation has initiated.

2. Grounds for Refund or Free Re-Generation
We stand behind our computational algorithms. You are entitled to a full refund or an immediate free manual correction under the following circumstances:
• Duplicate / Double Payment: If an applicant was billed multiple times for the exact same form submission due to a network lag or payment gateway glitch, all duplicate amounts will be refunded in full.
• Computational / System Defects: If the delivered PDF file is damaged, unreadable, or contains internal formula or script calculation errors caused directly by our system architecture.
• Non-Delivery: If an applicant completed a successful payment but failed to receive the document dossier via screen, email, or WhatsApp within 24 hours and our support team is unable to manually fulfill it upon verification.

3. Non-Refundable Scenarios
Refunds will NOT be issued under the following circumstances:
• Rejection of Loan Application: SevaCenter provides standardized document drafting assistance and guarantees neither loan approval nor capital sanction by lending institutions. Bank rejection based on credit bureau scores (CIBIL), personal eligibility, bank policy shifts, or lack of business viability does not qualify for a refund.
• Change of Mind: Deciding not to pursue a loan after the project file has already been generated.
• User Data Errors: Errors resulting from incorrect, false, or typo-ridden numbers submitted directly by the applicant during form intake (though our support team will happily assist in correcting minor typographical errors free of charge upon request).

4. Refund Request Procedure
To claim a refund under eligible conditions:
1. Send an email to selfzen23@gmail.com with the subject line: “Refund Request – [Order / Transaction Reference ID]”.
2. State the applicant’s name, registered WhatsApp number, payment proof/screenshot, and a clear description of the technical discrepancy.
3. Requests must be submitted within 48 hours of payment.

5. Settlement Timeline & Payment Routing
• Verification Window: Our compliance desk reviews and validates all refund requests within 24 to 48 business hours of receipt.
• Credit Timeline: Once approved, the refund is initiated directly via our Reserve Bank of India-authorized payment gateway partner (Cashfree Payments India Pvt. Ltd.).
• The credited amount will reflect in the customer’s original source account (UPI ID, original debit/credit card, or netbanking bank account) within 5 to 7 working days, subject to the customer’s issuing bank policies.